REFUND & RETURN

Returns & Refunds Policy

Last Updated: June 13, 2026

Every portrait at mosifancy.com is created just for you using your photos. Because each piece is personalized and one-of-a-kind, we cannot accept returns or offer refunds once your portrait has been created.

That said, we stand behind every portrait we make. If something isn’t right, we’ll make it right.

Digital Portraits

Instant Delivery

Your digital portrait is delivered to your account and email within minutes of purchase — no waiting! Because delivery is immediate, we cannot cancel or refund digital orders once they are placed.

Our Happiness Guarantee (Digital)

Not completely happy with your digital portrait? We’ll redo it once at no extra charge — even if it’s just not quite to your taste. Just ask. Email us at [email protected] within 14 days of your purchase with:

  • Your order number
  • The same photo you originally uploaded
  • What you’d like us to improve

We’ll create a fresh portrait for you within 24–48 hours. This complimentary redo applies to digital portraits only.

Quality Problems

If your digital portrait has an obvious technical defect (corrupted file, wrong name/text overlay, or a clear production error), contact us at [email protected] within 14 days. We’ll either create a new portrait or provide a full refund — your choice.

Canvas Portraits

Need to Make a Change?

You have 3 hours after placing your order to request any changes or cancellations. Email us at [email protected] within this window if you need to modify your canvas order.

After 3 hours, your order is automatically sent to production and can no longer be changed, cancelled, or refunded.

Damaged or Defective Canvas

If your canvas arrives damaged, has printing problems, or doesn’t meet our quality standards:

  • Email [email protected] within 14 days of delivery
  • Include your order number and photos showing the issue
  • We’ll send a replacement or issue a full refund
  • No need to ship anything back to us

Lost or Missing Package

If your canvas doesn’t arrive:

  • Contact [email protected] with your order number
  • We’ll track it down with the shipping carrier
  • We’ll send a replacement or issue a full refund

Wrong Size Ordered

If you accidentally ordered the wrong canvas size, contact us at [email protected] within the 3-hour change window and we’ll help you switch. If your order has already entered production, we can re-print in the correct size — you’ll only pay the price difference plus shipping.

What We Cannot Refund

We’re unable to offer refunds in these situations:

  • You decide you no longer want the portrait after it’s been created
  • The artistic style matches what you ordered, but isn’t to your personal taste (this applies to canvas prints — the complimentary redo is for digital portraits only)
  • Canvas orders that have already entered production
  • Digital portraits (instant delivery)
  • Incorrect shipping address — please double-check your address at checkout!
  • Issues reported more than 14 days after delivery

A note about photo quality: Our portraits are only as clear as the photos you upload. If you send us a blurry or low-resolution photo, the portrait will reflect that. We recommend uploading the clearest, highest-quality photo you have. Not sure if your photo is good enough? Email us at [email protected] before ordering and we’ll let you know.

For Our European Customers

EU law provides 14 days to change your mind about online purchases. However, personalized products like custom portraits are exempt from this rule once creation begins.

  • Canvas orders: You may be able to cancel if production hasn’t started yet — contact us immediately.
  • Digital portraits: Delivery is instant, so creation begins right away.

How Refunds Work

When we approve a refund:

  • The money returns to your original payment method (credit card, PayPal, etc.)
  • Please allow 5–10 business days for processing
  • Your bank may need a few additional days to display the refund

If you don’t see your refund after 15 business days, please email us at [email protected].

Questions?

Our customer service team is here to help at [email protected]. Include your order number and tell us what’s happening. We respond within 24–48 hours and will do everything we can to make sure you love your portrait.